Anonymous
map-marker Cabot, Arkansas

Unresponsive

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Hired them to help with an IRS issue, nothing they promised has been done.

Going to the FL Bar, in attempt to obtain refund.

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User's recommendation: Steer Clear

1 comment
TDNCares

Hello. We are very sorry to hear you've experienced difficulty reaching our team.

Our team takes communication concerns very seriously, so we would be more than happy to assist you in addressing this matter. Unfortunately, we are unable to identify you based on the information provided and will ask that you contact our Client Care team directly so we may assist you further.

Please call (877) 856-5118 to speak with our team today. We hope to hear from you soon and look forward to improving your TDN experience!

Vicki J Jsl

Dropped customer, still being charged monthly fee

My case was dropped last fall (2020) because all my information was not received but the company has continued to debit the monthly fee from my bank account. Since they must still consider me a customer I want them to pick up my case again and see it through to completion. When I did send the balance of required information it was returned to me with no explanation whatsoever; just the package as I had sent it.

From pissedconsumer.com

View full review

Preferred solution: Deliver product or service ordered

1 comment
TDNCares

[This response was originally provided to our customer on 09/28/2021] Hello, Vicki. Thank you for contacting Tax Defense Network regarding your concerns.

We would be more than happy to continue forward with your services and address your concerns about your account.

At this time, we are unable to identify your account using the information provided. So to best assist you, we ask that you contact our Client Care Team at (877) 856 - 5118 as soon as you are able.

Kaysan Uic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Did not return my calls or e-mails, never did what they said they were going to do. No resolution of taxes. I fired them. DO NOT USE THIS COMPANY!
View full review
Loss:
$600
Pros:
  • Was drawn in by sales pitch
Cons:
  • After payment no work done as promised

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY

1 comment
TDNCares

[This response was originally provided to our customer on 02/16/2021] Hello, thank you for reaching out to us regarding your experience. We are sorry to hear you were dissatisfied with your services.

We would like to speak with you about your time with Tax Defense Network, but we’re having difficulty locating your file. Would you please contact our Client Care department at (877) 856-5118 so we may better assist you?

Timothy K Avb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, Kentucky

Cancellation/Refund

This is the second time that I feel your company have advantage of my situation by taking my money and no service provided. The first time in 2018 after no communication of service therefore I canceled the agreement. The second time 01/06/2021 Gary Issac reached out me on a notice from IRS that we both received addressed to me on additional taxes added. I made it clear to him that I was already in a payment plan with the IRS &;;;;;;;;;;;;;; KY Revenue. He convinced me that he could take a look at my returns and save me money or at least get my payments reduced, plus get the IRS payment stopped until another agreement is successful. On 01/28/2021 I contacted Gary Issac and informed him that I have not heard from anyone concerning my case. After that Tyrone Taylor (EA) (615--953-****) called me for the first time and he was surprised to hear that I was already in a payment agreement but he offered to take a look at my returns and for me to return a signed power of attorney alone with my tax returns. He also stated that he could not guarantee the IRS would suspend any installment schedule payments for the time being. After giving it a lot of thought and twenty plus days of no correspondence I am requesting that agreement to be canceled and a refund.
View full review
Loss:
$950

Preferred solution: Cancellation / Refund

1 comment
TDNCares

[This review was originally responded to on 02/02/2021] Hello, Timothy. We would like to sincerely apologize for the difficulties you have experienced with Tax Defense Network.

The experience you have described is not the type of service we strive to provide to our clients. Please understand that we take your concerns seriously and we appreciate you providing your feedback regarding this matter.

Our management team will be communicating with you further regarding the information you’ve provided. We again, would like to sincerely apologize for this negative experience and hope to use this information to create better customer experiences in the future.

Deaundra Ysm
map-marker Beaverton, Oregon

Never ever use their service

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh...

nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you promised? In the end I paid them $4500. All they did is an installment plan for this money.

Moreover!!!

They leaked (or sold) my information!!! They took my money and didn't deliver what they promised, but suddenly after their failure, I started getting phone calls from complete strangers offering their "tax service". All these helpers know my phone number and my name and are aware of my predicaments. It looks like they have sold my information to the next scammers in chain to suck out more money from me.

In my case, I am broke, lost my job, struggling to find a new one.

At the same time I was left with a tax debt. In the initial phone conversation the guy was talking at length how great and successful they are at solving my kind of problems. He promised they will easily settle my debt. He convinced me to signed up the documents and pay.

The guy they assigned to my case was strange. He never remembered what we discussed over the phone. After a month of waiting he told me, oh yeah, sorry, I checked your numbers, we cannot do it. I was: you saw the numbers a month ago, yesterday they worked, today they suddenly don't?

Another thing they always insist on talking over phone, like it's last century and email doesn't exist.

So no paper trail is left behind.

The bottom line is, what they have done you probably can do yourself with a little bit of research and effort.

Definitely for much less money. Plus, your information won't be leaked to other scammers.

View full review
1 comment
TDNCares

Deaundra, thank you for providing this feedback about your TDN experience. While it's been some time since you've left this review, we want you to know that we consider our client feedback to be an invaluable tool to improve our services.

We are sorry to hear of the difficulties you encountered while working to resolve your tax matters. Our team is also truly saddened to know that you felt our services weren't of value to you. We can assure you that we take the protection of our client information very seriously.

Though, we understand receiving calls from other entities was not only frustrating but also confusing. We want you to know that the information provided here is important to us, and we certainly plan to utilize this information to create better client experiences in the future.

Lois R Avl
map-marker Jacksonville East, Florida

2018 taxes

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Updated by user Aug 17, 2019

09//7/2019 Case is not resolved

Original review Aug 17, 2019
I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their claims on TV.

When I asked about it, I was told well you all make too much money but we can prevent the added interest and set up a monthly payment plan. When they did our 433-D form I found an error & I call and also faxed in the correction on the form.That's another thing; you cannot get you case worker when you call. You have to leave a voice message and they will only call the customer every two weeks. I think that's ridiculous.

Finally I was told that my 2018 taxes were completed and that payments would stay the same as the prior year. Later I started receiving letters from IRS stating that we had to pay the 2018 tax amount in full by the end of August 2019. Tax Defense had assured me that this was taken care of and all I needed to do was make sure I made my monthly payments on time. Whenever I call to try to get answers I'm always told we'll have a supervisor to call you.

I don't trust me and I won't do any business with them any more but I paid too much money for them to do nothing. I plan to continue to follow up and file on then until they do it right and I get what I've paid for.Their web-site is very misleading.

They make all these promises that they don't intend to keep. Something like this can get a person in a lot of trouble with this company leading you to think things are taken care of when Tax Defense just really scammed you out of your money and leave you hanging.
Lois Robinson
Texas
leddie60rn@***.com
View full review
Loss:
$2600
Pros:
  • Were easy to talk to and sounded professional
Cons:
  • Department switching without notifying me who to contact
  • Total liars on binding contract
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
TDNCares

[This review was originally responded to on 09/28/2021] Tax Defense Network takes our client concerns very seriously and uses all client feedback as an opportunity to create better experiences in the future. This client's concerns were brought to our attention and addressed by our team. We appreciate this honest feedback and are grateful to have the chance to create a better experience for them.

Anonymous
map-marker South Charleston, West Virginia

Rip off liars

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Never got back to me on a regular time table and I had 8 people in 2 years to work with. Was given bad advice never sent me any paper work on my account .Thinking about fileing with the BBB.
View full review
1 comment
TDNCares

Tax Defense Network takes our client concerns very seriously and uses all client feedback as an opportunity to create better experiences in the future. While representative changes are unavoidable, our team tries to make these transitions as seamless as possible.

We would like to sincerely apologize for the impact these changes had on your experience with our team. We would also like to thank you for this feedback and for allowing us the chance to improve our services moving forward.

Anonymous
map-marker City Of Saint Peters, Missouri

Not good lied to from the beginning.....

I took matters into my own hands do your homework yourself.... Get a lawyer you will get better results..

View full review
1 comment
TDNCares

Tax Defense Network takes our client concerns very seriously and uses all client feedback as an opportunity to create better experiences in the future. We are truly sorry to hear you felt our services weren't of value to you.

While we can certainly address a client's tax matters with professional guidance, we also provide many free resources on our website at taxdefensenetwork.com.

This information allows our clients, or anyone struggling with a tax concern, the ability to choose the best way to address their situations. We'd like to thank you for this feedback about your experience and hope you reached a satisfactory resolution for your tax matters.

HALINA M Gyp
map-marker Wood Ridge, New Jersey

Do not ue it is a scam

ON 11/6/18 I ASKED ABOUT LOWERING MY TAX BILL AT LEAST 50 % I WAS TOLD THEY HAVE PEOPLE WHO WORK WITH THE IRS. THEY ASKED FOR $4750 UP FRONT.

I OWED $22005.00 I WAS MAKING AN INITIAL PYMT OF $12005. THEN MONTHLY PYMT OF AT LEAST$277.78, AFTER CHECKING HIS SUPERVISER DAN TOLD ME THEY LOWERED MY PAYMT TO $164.90 UNTIL A TAX SPECIALIST CONTACTS ME TO GIVE ME THE AMOUNT TO BE LOWERED. ON 11/13/18 ROBIN ELLEGE WAS ASSIGNED MY TAX SPECIALIST SHE ASKED FOR MY RETURN AND IRS NOTICES. HER FINAL RESPONSE ON 12/5 WAS WITH AN ADDITIONAL PYMENT OF $155 per month for 72 months fee would be $31 instead of $225.

THAT WAS MORE THEN I OWED. THIS PLACE WAS A SCAM.

I COULD HAVE USE THAT 4750 TO PAY MY TAX BILL. I AM 72 YRS OLD& HAD A STROKE, I TOLD THEM THAT.

View full review
2 comments
TDNCares

[This review was originally responded to by a member of the TDN team on 07/02/2019] Thank You for taking the time to leave us your feedback. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org We look forward to making things right.

Guest

Sir I am sorry, if you are still in need of consultation please feel free to contact our firm jgeorge@***.com. My name is ryan I look forward to speaking with you.

View more comments (1)
HALINA M Gyp

TOTAL SCAM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
KEPT STRING YOU ON. DID NOTHING IN 5 MONTHS. AND WHEN I CANCELLED THEY STARTED TO CHARGE A NONYHLY FEE. I TOLD THEM I HAD A STROKE. WOULD NOT RECOMMEND TO ANYONE,
View full review
Loss:
$4750
Cons:
  • Whole experience was a complete waste of money
  • Told me i could negotiate a discount which was not true
  • After payment no work done as promised
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
TDNCares

[This review was originally responded to by a TDN representative on 07/02/2019] We are sorry to hear that your experience was not a pleasurable one. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org We would love the opportunity to make things right.

Jerry M Ayn

False Marketing/Decent Service - There are better/cheaper alternatives

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I mis-reported stock sales in 2016 and was contacted by the IRS to pay back $16k in taxes + nearly $3k in penalties and interest. I contacted the Tax Defense Network and they said while they couldn't guarantee I could get the interest and penalties waived, that they had never seen a situation in which that hadn't happened with a case like mine.

So I paid their $2,500 fee thinking at the very least I won't have to deal directly with the IRS and that the service would pay for itself by getting the penalties and interest waived. I was ecstatic when they audited my taxes and found that the IRS was wrong, that I didn't owe $16k but only $10k...great...then I wait and wait and wait...10 months before I get the go-ahead to pay the taxes but they were only able to waive $90 of the nearly $2k penalties and interest. Worse yet, I was told by the Money Resolver contact that they never get those fees waived...now I'm really mad because I was sold a line that I based on my decision on. In retrospect, I should have just taken it to my tax accountant who would have found the IRS discrepancy for a fraction of the cost.

The other problem was that I had the money to pay the IRS 8 months before it was resolved but was told to wait to pay so that they could negotiate with the IRS...Mistake because then I ended up paying more penalties and interest during that time! From what I can tell, it's not that hard to contact the IRS and work this stuff out without this service.

They also were slow to keep me up to date with the status and passed me off to different departments along the way. Get a good tax accountant and then work with the IRS and your tax accountant directly.

View full review
Loss:
$2000
Pros:
  • Took my transaction from beginning to end
  • Were easy to talk to and sounded professional
  • Did a good audit which saved me money
Cons:
  • Department switching without notifying me who to contact
  • Bad advice about waiting to pay the irs which cost me more money
  • Told me i could negotiate a discount which was not true
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
TDNCares

[This review was originally responded to by a TDN representative on 07/02/2019] Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one.

We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org

Anonymous
map-marker New Rochelle, New York

Rip off

After giving tax defense network $8,000.00 an waiting over a year the got done 2 of the 8 filings I asked for. In that time the state took my car the feds garnished my social security and took my driving licence. I also got a letter from the feds that I owe $600.00 more for filing late. This company stinks Angry Angry Angry Angry Angry
View full review
1 comment
Huckleberry Zrp

Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one.

We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org

Anonymous
map-marker Burlington, Vermont

Wrip off company

These people are a joke they charged us over 3k to do absolutely nothing accept excuse after excuse and they ask for the same information 15 times we never hear anything from them for months at a time i I send numerous emails that go un answered , i am stopping payment to them with my bank i bet things will get done then DO NOT USE THIS COMPANY
View full review
Reason of review:
Poor customer service
3 comments
Guest

I paid over $5k to get my tax issues resolved over 4 years ago. Now both my husband's & my social security benefits are being reduced by 15% per month b/c Tax Defense has done NOTHING.

I have sent more emails and made more phone calls to them and they still do not respond or reply. I have consulted with several attorney's and am in the process of suing this good for nothing company.

Huckleberry Zrp

Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one.

We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org

Guest
reply icon Replying to comment of Huckleberry Zrp

Yes, I'll do just that so you can again ignore people that trusted your BS adds and fake recommendations. Get ready to deal with my lawyers and get prepared to face a judge.

View more comments (2)

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Anonymous
map-marker New York, New York

I wish i had gone to them

Ripped off by Tax Defense Network. almost a year and got my accounts Levied by IRS and State.
View full review
Reason of review:
Poor customer service
1 comment
Huckleberry Zrp

Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one.

We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at wecare@moneysolver.org

Danny L Mev

A TOTAL WASTE OF TIME, EFFORT, PATIENCE, and few THOUSAND DOLLARS!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After over a year and a half of this "Company" outright LYING and changing agents on me over and over and over, I think it was 5 agents I went through , having to start over every single time. Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable.

I was thrilled until recently talking with a representative from the IRS and finding out they had never gotten a call or any notification from "TDN" and I was within a month of getting my house Levy , and my debt had gone up 10k more then it was when I originally started the process due to interest and penalties. After all the countless promises , lies and hours and hours of phone calls and emails, it was all a scam!

View full review
Loss:
$4500
Cons:
  • Lies and excuses
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
TDNCares

Danny, thank you for providing this feedback about your TDN experience. While it's been some time since you've left this review, we want you to know that we consider our client feedback a valuable tool for our team to improve our services.

We are truly sorry to hear you were dissatisfied with your experience but appreciate you bringing this information to our attention and allowing us the opportunity to improve our processes moving forward. Our Client Care team was made aware of this client's concerns at the time of posting and worked with our client to establish a suitable resolution for this matter.

Guest

OMG!!! This is my experience exactly.

Someone was being really rude and asked why didn't you just shove out the money to IRS in one of the comments.

One size does not fit all. The $8K I paid was just a drop in the bucket from what they said I owed and now here I am with another agent starting over again almost to the day one year later.

View more comments (1)
Matthew M Jyb
map-marker Jacksonville, Florida

Bilked by supposed professionals

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20+ years after leaving a western state to remain unnamed here, I received, out-of-the-blue, a bill for taxes supposedly owed. The lion's share of which was penalties and interest related to a never seen before 1099 form said to accrue from a short sale property and its sale in the mid 1990's. Why and how income never received by me can in any respect be viewed as income having accrued to me some 20+ years later remains one whale of a mystery. The Tax Defense Network was employed on my behalf to resolve this matter for me. It is my belief that they invested no more than a few hours time at best in attending to this matter in which they demonstrated no expertise, but rather ineptitude. In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal tax matters. Outside of that, they were clearly in over their heads and should not have led me to believe they were/are capable. Meager services rendered came at an exorbitant price with nothing approaching a satisfactory resolution.
View full review
Loss:
$3500
Cons:
  • Whole experience was a complete waste of money
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
TDNCares

Hello, Matthew. Thank you for providing this honest feedback about your TDN experience.

While we understand this review was posted some time ago, we want you to know that we take feedback like yours very seriously.

Client experiences are important to our team, so we pride ourselves on utilizing all feedback to better our client's journeys in the future. Thank you for providing this opportunity for us to grow.

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